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"Education is the most powerful weapon which you can use to change the world”
– Nelson Mandela

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Module 2 Engagement

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Q This week, we have the opportunity to read about some of the leading quality authors (e.g. Deming, Juran, Crosby) and major systems (e.g. ISO 9000, Six Sigma). Have you had experiences with quality initiatives – if so what were your experiences? In the readings for this week, is there one theory or major system that you find more useful or interesting than others? Explain why.

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I don't have first-hand experience with quality initiatives, but I have read about them, which is I want to share here with you. Quality principles and tools created by Deming, Juran, Crosby, and others should be studied by anyone who seeks to execute quality programs. To comprehend Quality initiatives, one must first grasp the concept of Quality itself (Yeung, 2008). In Dr. Deming's definition of Quality, achieving or exceeding your customer's expectations and requirements is defined as constant communication between customers, front-line employees, and management.